Frequently Asked Questions
Straight answers about pricing, brands, response times and contracts.
- Same-day service
- All major brands
- Flat-rate diagnostics
Frequently asked questions
What areas do you serve?
Sugar Land, Missouri City, Stafford, Richmond, Rosenberg, Katy, Houston, Pearland, Fresno, Bellaire and surrounding Fort Bend County and Greater Houston communities.
Do you service my brand?
We work on Xerox, Canon, Ricoh, Konica Minolta, Sharp, Kyocera, Toshiba, HP, Lexmark, Brother, Epson and Savin equipment.
How is pricing structured?
A flat diagnostic fee quoted on the phone, then a firm repair price you approve before work begins. The diagnostic fee is credited toward approved repairs.
Are your parts genuine?
We use OEM parts wherever available, and tested equivalents when a part is discontinued. Either way we tell you what is going in.
Is there a warranty?
Yes — 90 days on labor and installed parts.
Can you handle a machine we did not buy from you?
Absolutely. We are independent and service equipment regardless of where it was purchased or leased.
Do you offer maintenance contracts?
Yes, from quarterly preventive visits to full managed print with supplies included. No contract is required for a one-off repair.
Can you help us decide whether to repair or replace?
That is one of the most common calls we get. We give you the repair cost, the remaining life estimate and a replacement comparison, then you decide.
Do you deliver toner?
Yes, across Fort Bend County, with auto-replenishment available.
What are your hours?
Monday through Friday, 8am to 6pm, with after-hours emergency options for contract clients.